Frequently Asked Questions
At ADUA Residential Services, we understand you may have questions about our cleaning solutions. This FAQ page offers key information about our deep cleaning, regular cleaning, and customised packages.
Find out how we can meet your specific needs and why ADUA Residential Services is the trusted choice for your home.
What locations do you offer services in?
We are London based, offering services across both London and Surrey.
Why choose a professional cleaning service?
Choosing a professional cleaning service saves you time and energy, offering a high standard of cleanliness that’s hard to achieve on your own.
Our experienced team uses specialised tools and premium products to ensure every inch of your space looks impeccable.
Enjoy a cleaner, healthier, and more inviting home without the hassle.
What are the benefits of deep cleaning?
A deep clean goes beyond regular cleaning by reaching overlooked areas and removing built-up dirt and grime. This thorough service enhances indoor air quality, prevents mould and bacteria growth, and promotes a healthier living environment.
Deep cleaning not only removes dirt and allergens but also sanitises your home, providing a healthier living environment and prolonging the life of your furnishings.
Do I need to be home during the cleaning?
It’s not necessary for you to be home during the cleaning, although we recommend a walkthrough beforehand starting your cleaning package to discuss specific requirements.
We can clean when you’re away, using secure methods like keys or lockboxes to access your property. Your safety and privacy are a top priority, and our team follows strict protocols to ensure your home is secure.
If you prefer to be present during the cleaning, that’s fine too. We’ll work around your schedule and ensure your home is cleaned to the highest standard, whether you’re there or not.
How do I book a cleaning service?
Booking is easy! Reach out to us via our website, phone, or email to customise and schedule your service.
We’re flexible and happy to work around your availability to set up an appointment that suits your needs.
Are your cleaning products safe for pets and children?
Yes, we use eco-friendly cleaning products that are safe for both pets and children while ensuring a thorough clean.
Can I combine services?
Definitely! Our services are fully customisable and can be combined to create your perfect cleaning package. Tailor your plan with our optional add-ons to suit your specific needs and preferences for a truly personalised experience.
Why should I choose ADUA Residential Services?
ADUA Residential Services is trusted for our attention to detail, professionalism, and commitment to customer satisfaction.
We tailor our services to meet each client's specific needs.
Can I reschedule my appointment?
We understand that plans can change. You can reschedule your appointment by calling or emailing us at least 24 hours in advance.
Please note that late cancellations may be subject to a small fee.
How long does the cleaning take?
The duration of the cleaning depends on the size of your property and the type of service/s selected.
We can provide an estimated time when you book your appointment.
What payment methods do you accept?
We accept cash and card payments.
For cleaning and home management services, if you prefer to pay on arrival, please let us know when booking, and we’ll do our best to accommodate your preference.
For larger or customised services, a deposit may be required to secure your booking.
Subscription Plans are paid for monthly (subject to length of plan) or in full.